Question 1

What payment methods and currencies are supported?

Accepted Answer

NineAuth processes instant subscription payments via PIX in Brazilian Real (BRL). All plans are billed in BRL.

Question 2

What happens when my 14-day trial ends?

Accepted Answer

If you don't enter payment details at the end of the trial, your dashboard transitions to read-only mode. You can view all audit logs, applications, and licenses, but cannot create new items. Crucially, your end-users' software in production will NEVER be cut off.

Question 3

How does subscription billing and renewal work?

Accepted Answer

Subscriptions run on a 30-day cycle. You can generate a PIX checkout QR code directly from the dashboard. Once confirmed, quotas and features are instantly unlocked. Renewals never overwrite unused subscription days.

Question 4

What happens if I exceed my plan's active licenses or request limits?

Accepted Answer

NineAuth enforces soft limits for licenses and runtime requests. We will never disrupt your users or block license activations in runtime. Excess volume is simply calculated as standard overage at the end of your billing cycle.

Question 5

Do I need to provide a credit card for the free trial?

Accepted Answer

No credit card or payment method is required to sign up. You get instant access to the full Growth plan capabilities for 14 days.

Question 6

Can end-users reset their hardware ID if they upgrade their computer?

Accepted Answer

Yes. Every plan allows you to configure self-service HWID reset quotas (e.g. 1 reset per month) via the client SDK. Developers can also perform instant overrides directly from the dashboard.

Question 7

How does Instant Cascade Revocation work?

Accepted Answer

When a license is suspended, banned, or revoked in the dashboard, the NineAuth backend automatically deletes and invalidates all corresponding runtime sessions and refresh tokens in milliseconds.

Frequently Asked Questions